Fast Food Fridays are all about specific things you need to do to make your business and presence stronger. Each week I'm sharing a new "brand-builder" to help you make 2018 your best year yet. I get that everybody is busy, but I also know that just working on your imaging skill set isn't enough to make your business a success.
For the most part, you're "right-brain" artists with little interest in focusing on the operational side of your business. So, just like a diner with a daily blue plate special, I'm breaking the business down into small doses of fixable challenges. This is number seven in the series, hitting another easy to fix component of your business.
On the menu for today is relationship building, not just with new clients, but your past customers. As you're strategizing on how to make your business stronger, don't forget those people who have already worked with you and know you.
Your Past Clients Are Your Most Valuable Resource
I've heard so many of you talk about the need to find new clients when most of you are sitting on a gold mine and don't realize it - your previous customers. I'm not suggesting you shouldn't be looking for new clients, but let's take care of the best ambassadors you've got first!
Assuming your past clients liked working with you and were happy with the results, they're the first place you need to start to reinforce the potential to grow your business. Spend the time to support your own database before you move into new territory!
One of the best books about marketing I've read to date is UnMarketing by Scott Stratten. There's a new revised/updated version now available co-authored with Alison Kramer, but the tagline on the original book still says it all - "Stop Marketing and Start Engaging." Of all the marketing tools at your fingertips, in a world that's impersonal with communication being driven by texts, emails and social media, NOTHING is stronger than relationship building!
You've got to look for new clients wherever it makes sense, but this one group, your past clients, is so ignored. While most of what I suggested would go in a personal letter, don't forget about using the phone! It's another forgotten tool, too often over-shadowed by the craze of social media. There's very little that trumps a personal phone call to catch up with a past client.
Your past clients are your most valuable resource - treat them right, build relationships with them and don't forget how powerful word-of-mouth can be as they share their experiences of working with you with their friends.
"Loyal customers, they don't just come back, they don't just recommend you,
they insist their friends do business with you."
Missed any of the past lunch specials? They're just a click away!