by Skip Cohen
It's a really easy concept on a Sunday morning, "How fast do you respond?"
Here's a great example. I'm having a challenge with BlogTalkRadio lately. Their system crashed just as I was launching a program for the Senior Friendship Centers here in Sarasota last week. We all have something we do in our communities to give back and I wanted to help them set up their own podcast. It's my way of thanking them for all the support they've given us with their weekly support group for Alzheimer's caregivers.
Well, the first challenge was updating the logo, which they still haven't fixed and the second was with their download counter that's down. I wrote to tech support and got the infamous "that's-what-the-cable-guy-would-have-said" response, "Reporting is not working at the moment and will be fixed in the next few days."
First, of course it's not working - I knew that already. That's why I wrote. Second, we live in an instant fulfillment world and a few days is NEVER an acceptable answer. Podcasts are a product that's being "used" every day. The podcast is live, people are hopefully going on line all weekend long. We live in a global world with information being shared 24/7.
So, it's just a Sunday morning rant, but with the purpose of reminding you to not only respond quickly to emails and phone calls, but when you do respond, give people answers that are specific and concise. Don't make them come back for clarification.
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong."
Donald Porter, British Airways
P.S. Here's the link to the podcast - if you know anyone in a position of being a caregiver, Paula Falk will be sharing some great information on every podcast.
Photo Credit: © Prometeus | Stock Free Images & Dreamstime Stock Photos
ClickCon was AMAZING!
It's rare that a first year conference has the power that ClickCon brought to the industry last week. Great speakers, a busy trade show and 1300 attendees loaded with a passion to learn and grow. Put the show on your radar so you know the dates for 2020 when they're announced!
Check out "Why?" one of the most popular features on the SCU Blog. It's a very simple concept - one image, one artist and one short sound bite. Each artist shares what makes the image one of their most favorite. We're over 100 artists featured since the project started. Click on the link above and you can scroll through all of the episodes to date.