I've been doing business travel for at least forty years and while I don't travel as much as I used to, being nickel-dimed by United Airlines this week set a new standard. After all the surcharges and the work it took to actually speak with an American representative, I'm left with the thought that their new slogan should be "We're not happy until you're unhappy!"
The good news is I was able to use up most of a credit I had with them, so I don't need to ever fly United again! However, I've got a great idea that together we could implement!
They charge for just about everything. Maybe it's time we did the same!
The biggest insult of all is pitching me to get a United Airlines credit card, which will waive the baggage fee and get me priority boarding. The error is assuming I want to put up with all the rest of their nonsense and ever fly them again. I don't need another credit card or to hear about the benefits at twice on every flight. Hmmm, there just might be another surcharge here.
And yes, I did write to them on March 1 through their top notch customer service communication system, but to date, my complaints obviously aren't valid enough for a quick response!
Years ago I heard a story about business author, Tom Peters, speaking to a group of airline executives. He showed up a few minutes late and everybody was irritated. He stepped up to the microphone and supposedly said, "By all of your standards this is an on time arrival!"
All of us have helped make the airlines the power houses they are - maybe it's time we took back a little control.
Check out "Why?" one of the most popular features on the SCU Blog. It's a very simple concept - one image, one artist and one short sound bite. Each artist shares what makes the image one of their most favorite. We're over 100 artists featured since the project started. Click on the link above and you can scroll through all of the episodes to date.