I apologize once again for wasting time and space on my blog with a Facebook challenge. I'm giving up on writing to FB because nobody pays attention to what I'm asking. I've written to them at least ten times going through just about every channel of communication I can find. In the process I even had to battle it out to prove my name really is "Skip". I get canned responses, and here and there an email telling me I'm reporting the problem to the wrong group. I've just been following their own protocol!
So, in the words of Pink Floyd from one of my all time favorite albums, The Wall...
"Is anybody out there?"
Here are my two problems and I'm hoping one of you has the expertise that Facebook apparently lacks. I haven't been able to find either of them in the Facebook Q&A.
First, I no longer have access to my "Friends". When I click on the Friends tab it just comes up blank. Yet everybody is still there. Notice all the white space in the picture. I've sent the attached screen shot at least six times, only to be told, "Your feedback will be used to improve Facebook. Thanks for taking the time to make a report." Anybody know what's happening here?
Second, I set up a new Facebook page for a non-profit here in Sarasota, the Friendship Centers. It's an incredible group of people with a tag line of "People Helping People". Sadly Facebook behaves like the polar opposite, which is a little ironic.
Here's the problem on their page. I'm trying to add their VP to the administrator list for the page I set up and keep getting the following message. I've blanked out her name just to keep her out of the battle.
We've complied with everything FB says I need to bring her in as an admin. She is one of my friends. She has liked the page. Her privacy settings are open. Her email address matches the email for the organization and she does NOT have a previous role on the page! There isn't anything I can see that contradicts the information I need in the message above.
I need help. I accept that I'm the low-tech poster child of the industry, but I don't accept Facebook's business model of cookie-cutter answers and a complete disregard for an acceptable definition of Customer Service. I'm willing to fix the problem myself - just can't figure out how.
Note: I've cleared my cookies...I get the same results on Firefox and Chrome...I've accessed my page on a PC, iMac and MacBook Air and get the same results.
Apologies again, for wasting time and space, but I'm hoping one of you has the answer. As always, thanks for your help - feel free to email me at email@example.com if you know how to fix the problem or where the answer is in their Q&A if I've missed it.
In the mean time, if you haven't been to the Rock and Roll Hall of Fame in Cleveland, put it on your bucket list. The images were shot with a LUMIX FZ1000 when we were there in August and the Pink Floyd exhibit is always a favorite for me. If you go, give yourself a full day and enjoy the theater presentations of past performances by all of the inductees.