Note: After I wrote this the other day I realized I was confusing the issue with two points. Of course everyone is frustrated with the challenge of trying to talk to a real person at Facebook. However, the real issue for me is whether or not I'm alone in being bothered by the number of people who have passed away who still have FB pages. I'm not trying to launch a campaign, just curious.
Is anybody else frustrated with the challenge of trying to talk to a real person at Facebook? So far it seems impossible. Here's the latest challenge and I know not everyone is going to agree with me.
And the list goes on with other friends like Bill Hurter and Arnold Crane, to name a couple more.
Look, I get the sentimental attachment to people we've loved and lost. There are a few times when I've even posted something on their old page. It's almost therapeutic to remind them how much they're missed. But, overall, as Facebook is in the news lately talking about how they're working hard to clean up the challenge with fake people/profiles, it seems like they could do a better job with people who are no longer living.
I hate the fact that my father's account, along with other friends who have passed away, is just sitting out there vulnerable and waiting for somebody to take it over.
I'm obviously a fan of Facebook, and there are more good things it's done for all of us as opposed to bad. However, their customer service model is a perfect example of what NOT to do in your own business. Respond quickly to customers; give them solutions to help address their concerns and remember, silence is not part of your skill set.
Check out "Why?" one of the most popular features on the SCU Blog. It's a very simple concept - one image, one artist and one short sound bite. Each artist shares what makes the image one of their most favorite. We're over 100 artists featured since the project started. Click on the link above and you can scroll through all of the episodes to date.