"Is Anybody Out There?" Pink Floyd
Note: After I wrote this the other day I realized I was confusing the issue with two points. Of course everyone is frustrated with the challenge of trying to talk to a real person at Facebook. However, the real issue for me is whether or not I'm alone in being bothered by the number of people who have passed away who still have FB pages. I'm not trying to launch a campaign, just curious.
Is anybody else frustrated with the challenge of trying to talk to a real person at Facebook? So far it seems impossible. Here's the latest challenge and I know not everyone is going to agree with me.
And the list goes on with other friends like Bill Hurter and Arnold Crane, to name a couple more.
Look, I get the sentimental attachment to people we've loved and lost. There are a few times when I've even posted something on their old page. It's almost therapeutic to remind them how much they're missed. But, overall, as Facebook is in the news lately talking about how they're working hard to clean up the challenge with fake people/profiles, it seems like they could do a better job with people who are no longer living.
I hate the fact that my father's account, along with other friends who have passed away, is just sitting out there vulnerable and waiting for somebody to take it over.
I'm obviously a fan of Facebook, and there are more good things it's done for all of us as opposed to bad. However, their customer service model is a perfect example of what NOT to do in your own business. Respond quickly to customers; give them solutions to help address their concerns and remember, silence is not part of your skill set.
12/15/2018 08:09:46 am
Agree with everything you say, I have been friends with folk who have passed away, I've I liked them, seemed mean to do this but I don't like getting reminders from FB. I know a few friends who 'run' pages of loved ones. FB used to have a function that would allow family to shut down a page. They should make this available again, especially cause of the active hacking that they know about. And talking to a person at FB that would be a real achievement, I don't know anyone who's been able to talk to FB.
Your comment will be posted after it is approved.
Leave a Reply.
Check out "Why?" one of the most popular features on the SCU Blog. It's a very simple concept - one image, one artist and one short sound bite. Each artist shares what makes the image one of their most favorite. We're over 100 artists featured since the project started. Click on the link above and you can scroll through all of the episodes to date.