by Skip Cohen
We're living with a new normal in communication. Face to face meetings are minimal, but phone calls, Skype, Zoom, Facetime, etc. are critical in how we talk to each other. And even though a phone conversation allows two people to hear the inflections and emotion in their voices, there's still no visual anchor.
This isn't a new topic; in fact, the quote above I've shared numerous times, but with the new normal, everyone needs a reminder about fine-tuning your listening skills. It all starts with slowing down and not being distracted. You've got to listen to the client and ask for clarification if you don't completely understand what they've said.
Listening these days goes hand in hand with your written skills as well. So let's fine-tune everything in how you communicate.
Your most influential marketing tool is about building relationships and trust. It applies to every specialty within photography, including commercial, boudoir, family, children, maternity, and the list goes on and on!
The biggest communication problem is that we do not listen to understand.
We listen to reply.
6/24/2020 10:14:56 am
If we want to listen to understand and not just to reply, we really need to switch our own ideas off , fully concentrate on the information, delivery and any other clear cues. Then, ask for clarification if necessary.
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