Now and then there's a company that comes along that gives such amazing service they deserve to be talked about. Here's the short scenario that happened yesterday with Bed Bath & Beyond along with six points to help you bring your customer service to their level.
Sheila put a relatively new bedspread into the dryer with a Woolite dry cleaning sheet. She's done it a hundred times, and the pattern ran. I went on line found the same bedspread and ordered it for pick up at the store. We packaged up the damaged spread, pillows, etc. and took it back. I didn't have my receipt, but they were able to find it with my credit card number. I explained the problem and within five minutes left with the replacement. That was it - no hassle, no questions. I even asked if she wanted to see where the pattern was messed up. She smiled and simply said, "That's not necessary. Thanks for being a loyal customer."
Providing good Customer Service is one of your greatest elements in building a strong brand. Here are some of the keys to Bed Bath & Beyond's approach every business owner needs to incorporate into your customer relationships.
There they are - six points to help you raise the bar on your service. I know a client who's unhappy with their images isn't the same as a customer with a consumer item at retail. However, the basics of great service involve listening, resolving problems quickly and being pleasant about it.
Now, somebody tell me how to get every Comcast rep and their senior managers/executives to intern at Bed Bath & Beyond before they're allowed to talk with customers!
We've postponed the f64 Lunch Bunch for a few weeks. There's so much going on in everybody's lives right now in terms of help and education. However, we're all still here to help and just an email away.
And if you missed the May 6 lunch with Bobbi Lane and Tony Corbell - it's pretty amazing. The video is just a click away.
ClickCon 2020 Circle the Dates!!
The pandemic may have moved the dates for 2020 to August 10-13, 2021, but that's NOT slowing Team ClickCon down. Stay tuned for new programs online with ClickCon Nation! It all starts on August 11th.
Check out "Why?" one of the most popular features on the SCU Blog. It's a very simple concept - one image, one artist and one short sound bite. Each artist shares what makes the image one of their most favorite. We're over 100 artists featured since the project started. Click on the link above and you can scroll through all of the episodes to date.