Now and then there's a company that comes along that gives such amazing service they deserve to be talked about. Here's the short scenario that happened yesterday with Bed Bath & Beyond along with six points to help you bring your customer service to their level.
Sheila put a relatively new bedspread into the dryer with a Woolite dry cleaning sheet. She's done it a hundred times, and the pattern ran. I went on line found the same bedspread and ordered it for pick up at the store. We packaged up the damaged spread, pillows, etc. and took it back. I didn't have my receipt, but they were able to find it with my credit card number. I explained the problem and within five minutes left with the replacement. That was it - no hassle, no questions. I even asked if she wanted to see where the pattern was messed up. She smiled and simply said, "That's not necessary. Thanks for being a loyal customer."
Providing good Customer Service is one of your greatest elements in building a strong brand. Here are some of the keys to Bed Bath & Beyond's approach every business owner needs to incorporate into your customer relationships.
There they are - six points to help you raise the bar on your service. I know a client who's unhappy with their images isn't the same as a customer with a consumer item at retail. However, the basics of great service involve listening, resolving problems quickly and being pleasant about it.
Now, somebody tell me how to get every Comcast rep and their senior managers/executives to intern at Bed Bath & Beyond before they're allowed to talk with customers!
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