"Do not listen with the intent to reply, but with the intent to understand." Anonymous ![]() by Skip Cohen I started this series with the hope that these ideas would help you break through the marketing chaos. Think about all the noise in our lives and how much we ignore before a business finally gets our attention. This is the fifteenth chapter in the series, and it's so appropriate for the potential sales activity in the market, especially this time of year. Part of the excitement of seasonality is that it opens the door for new clients. However, converting a potential client into a loyal customer takes skills beyond the quality of your work, pricing, and diversity of your skills. Success is about relationship building, and a key component is truly listening to your clients. One of the top complaints of new couples after the wedding is that often; the photographer doesn't meet their mindset with the finished photographs, video, and album. And the reason most often relates to listening skills. So, here are a few suggestions:
Your strongest marketing tools, which I've written about before, are building trust and relationships. This applies to every specialty within photography, including commercial, boudoir, family, children, maternity, and the list goes on and on. It all starts with your listening skills!
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"Mother's hold their children's hands for awhile, but their hearts forever! Anonymous by Skip Cohen
There's something that happens as you get older, and holidays like Mother's Day come up on the calendar long after your mother has passed away. We lost my mother in 2013 after a seven-year battle with Alzheimer's. The older I get, the more I appreciate things I learned from my her and the more I cherish Mom's humor, her incredible style, and love for my Dad and our family. There are so many memories. Mother's Day is no longer sad. It's not so much about missing her, but a time that's more of a tribute. It's a long walk down Memory Lane, and looking back with plenty of smiles and a whole lot of love. Mom lost the battle with Alzheimer's, but even near the end, she still had moments when everything came together. I remember getting over to hospice early one morning by myself, two days before she passed away. I walked in and said, "Hey, Mom, you look great today!" Her response was, "Why shouldn't I?" Sheila and I are blessed living in Florida, and it's all thanks to Mom. In October 2011, Sheila could take early retirement from her job, and I could go anywhere I had a computer. My Dad was 89 and needed help. So, for the first time since I graduated high school, I was able to live close to my folks. It's become one of the very best decisions we've ever made. And while Alzheimer's took Mom from us, she became the stimulus and foundation for projects I'm working on today. Working with the Memory Care Clinic, we recently held the first Memory Care Pioneers get-together. We had 120 people in attendance. The core group of attendees were Alzheimer's patients on the new infusion treatments, and they were there with their caregivers to celebrate HOPE. "Hope" is a word that's never been in the Alzheimer's vocabulary. (I wrote about the event in early April--here's the link.) To all of you Moms out there who inspire all of us, Happy Mother's Day and thank you for your service. And to my own Mother...I miss you, Mom. We talk about you all the time. I think about you most often when I'm cooking, and over the years, Sheila's heard story after story of things I learned from you—even the tough lessons. Knowing how much you loved a view of the water, any water, you're in our hearts any time we're near the ocean. Wishing all of you a terrific day ahead. Send your Mom a virtual hug if she's outside your house, and if she's with you right now, cherish her presence. Then, go for one of those good old eleven-second hugs I always write about. Happy Mother's Day! by Skip Cohen It's been a crazy week regarding special projects, eating up the clock, and finding time to post. It was so busy that I even missed my favorite day of the week...Throwback Thursday. I'm writing today as a reminder that we're down to the wire, and if you missed doing anything for the first "race in the trifecta," Mother's Day in the US this weekend, you've still got graduation and Father's Day over the next five weeks! Too many of you still consider active marketing something you only need to do when business is slow. You procrastinate and wait for your ship to come in, but when it does, you find yourself at the airport! I'm here to remind you that it's time to wake up and aggressively go after Spring Seasonality! I use a lot of Adobe Stock photography, especially when trying to illustrate a point. So, I went to my download library and pulled four favorites from the archives. Each image makes a point.
If you missed promoting your services and products for Mother's Day, crank up the volume and aggressively target family/graduate portraiture and Dad's for Father's Day. Based on the clock ticking down, I'd go after Father's Day, which is five weeks away. Think about it—most dads are missing an updated family portrait. Even more apparent is the target buyer—it's MOM! Women make 98% of the purchase decisions to hire a professional photographer in the portrait/social category. Plus, for most families with young children, Mom makes the choice regarding "What should we get Dad for Father's Day?"
Here's the bottom line today - This year has enormous potential, even in these bizarre times, and you're in a service minimally impacted by tariffs and politics. Don't miss the opportunity to finish the year feeling like the two kids below! “Give them quality. That’s the best kind of advertising” Milton Hershey by Skip Cohen Ever think about the impression you make when a potential client walks through the door...of your website? A future client wandering through cyberspace is like shopping for your mother's birthday present. You know you need to get her something, but you don't know what. The solution is to wander through the stores in the mall looking for ideas. So many of you don't realize your website is one of those stores. In the United States, an estimated 273 million people, or about 80.4% of the population, shop online.This number is projected to increase to almost 289.91 million by 2027. (Google A.I.) When people come to your site, are they walking through Nordstroms, where everything is easy to find and nicely displayed, or is your site the equivalent of Macy's the day after Christmas? Your website needs to be an experience and have a look and feel that connects with the shopper. Fine-Tuning Your Website |
Our Partners"Why?"Check out "Why?" one of the most popular features on the SCU Blog. It's a very simple concept - one image, one artist and one short sound bite. Each artist shares what makes the image one of their most favorite. We're over 130 artists featured since the project started. Click on the link above and you can scroll through all of the episodes to date.
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