Yesterday's post was about drawing assumptions as members of the photographic community, business owners and managers. It's ironic that later in the day I ran across one of the Walk the Talk books on Customer Service Success called "Serve Right".
In the chapter called "Watch Your Assumptions", author Steve Ventura, hits on five assumptions every business owner should avoid like the plague when it comes to serving customers. Stay clear of:
"You'll never really know unless they tell you...or unless you check. So, if they don't say anything, ASK! (My goal is to make sure you're happy and satisfied with the service you received. How did I do?")
I wonder how many time photographers fail to get clarification and trip over any one of these assumptions later on? It's so easy to make sure everyone is on the same page right up front, long before that first click of the shutter.
Illustration Credit: © PaulPaladin - Fotolia.com
We've postponed the f64 Lunch Bunch for a few weeks. There's so much going on in everybody's lives right now in terms of help and education. However, we're all still here to help and just an email away.
And if you missed the May 6 lunch with Bobbi Lane and Tony Corbell - it's pretty amazing. The video is just a click away.
ClickCon 2020 Circle the Dates!!
The pandemic may have moved the dates for 2020 to August 10-13, 2021, but that's NOT slowing Team ClickCon down. Stay tuned for new programs online with ClickCon Nation! It all starts on August 11th.
Check out "Why?" one of the most popular features on the SCU Blog. It's a very simple concept - one image, one artist and one short sound bite. Each artist shares what makes the image one of their most favorite. We're over 100 artists featured since the project started. Click on the link above and you can scroll through all of the episodes to date.