Business Breakthroughs for Photographers: Part XV

"Do not listen with the intent to reply, but with the intent to understand."
Anonymous

by Skip Cohen

I started this series with the hope that these ideas would help you break through the marketing chaos. Think about all the noise in our lives and how much we ignore before a business finally gets our attention. This is the fifteenth chapter in the series, and it's so appropriate for the potential sales activity in the market, especially this time of year.

Part of the excitement of seasonality is that it opens the door for new clients. However, converting a potential client into a loyal customer takes skills beyond the quality of your work, pricing, and diversity of your skills. Success is about relationship building, and a key component is truly listening to your clients.

One of the top complaints of new couples after the wedding is that often; the photographer doesn't meet their mindset with the finished photographs, video, and album. And the reason most often relates to listening skills. So, here are a few suggestions:

• You've got two ears and one mouth - listen twice as much as you talk! The original quote is modified from a Greek philosopher, Epictetus, who died almost two thousand years ago. Learning to listen is hardly a new topic! 
• Ask questions with more than one purpose. For example, Bambi Cantrell talks about asking the bride who made her gown. The answer gives her an idea of what she's spending and her style - more contemporary or traditional.
• Build the relationship. We live in a texting and email world, and I often feel the art of conversation has been lost. Ask the couple how they met. Encourage them to share some of the funny experiences they've had together. Find out what they love about each other, their families, and their friends.
• Show them samples of your work. I'm always surprised when I hear about a photographer who doesn't have sample albums to share. All it takes is a call to your lab to make a duplicate album from a previous wedding or two. A great album isn't just about the images but the way the story is told. Are you a good storyteller?
• Whenever possible, do an engagement session. While it provides additional value to your pricing, the real benefit is getting to know the couple. A good engagement shoot helps establish your credibility so that on the wedding day, you're a recognized friend during a time when "logic doesn't reign as king!"​

Your strongest marketing tools, which I've written about before, are building trust and relationships. This applies to every specialty within photography, including commercial, boudoir, family, children, maternity, and the list goes on and on. It all starts with your listening skills!

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