For most photographers, we're in the slow season. It's the perfect time to redefine your goals for this year, do a little house-cleaning and lay out your marketing strategy for the new year. Joe's advice in today's guest post couldn't be more on target to help you define your own target! Skip Cohen
Be an original. Don’t be like everybody else. Look at your competitors and make sure that you have nothing in common. If the only thing that separates you from the competition is the name on the front door, the color of your carpet or website background, you reduce your products and services to a commodity and all commodity purchases are based on price alone. Don’t just look different! It’s important you express this difference to potential clients.
Look for a gap in the marketplace, then fill it. It may seem unlikely that there could be anything new, but the opposite is often true. Look for new technology and develop products and services around it. If you think the Internet is finished growing you are wrong. The Web is a toddler taking its first, halting steps. You can leverage Internet technology, along with wireless communications and hand held devices to offer new photographic services and products, as well as market the ones you already have.
Don’t practice on your clients. Know what you’re doing before you hang out that shingle or website. Knowledge of your craft and having the technical skills needed to successfully complete an assignment must be a given. Over time, you need to develop policies and practices that will enable you to do a better, faster job for your clients. Enthusiasm alone will not sustain your enterprise. You still have to know what you are doing.
Treat clients the way you want to be treated. These days bad customer service is the norm and one way to set yourself apart from your competitors is to treat clients like the gold they really are. The temptation with a start-up is to worry about cash flow and the thought of refunds or even giving a client “something for nothing” sounds suicidal, but customers are the reason you're in business. Every product or service that I “gave away” to satisfy a client complaint has been returned to me ten-fold. Most clients were astonished that instead of giving them the expected grief, I was understanding and gave them something for their trouble.
Illustration Credit: © bbbar - Fotolia.com